NeoTels helps hotels respond to guests instantly in 50+ languages, automatically handles requests and routes tickets to the right department — 24/7.
See how Neotels helps hotels connect with guests, automate service, and elevate the stay experience.
Challenges Affecting Operational Efficiency and Guest Experience – How NeoTels Helps Address Them.
Staff shortages during night shifts, peak hours, and high seasons can easily overwhelm the team.
24/7 operational support to reduce the workload on your team
Meeting the needs of international guests can be challenging when staff have limited foreign language proficiency. Hiring multilingual employees also increases operational costs.
Automatically communicate with guests in 50+ languages
When staff are busy handling requests, they have less time to recommend and promote relevant services.
Recommend relevant upsell services in the right context and at the right time
Requests can be delayed or missed when handed over between shifts and departments, affecting the guest experience.
Automatically create tickets and track SLAs in real time
Work pressure and high workloads can make it difficult to maintain consistent response quality.
Standardized, consistent, and professional responses 24/7
It is difficult to identify bottlenecks, incidents, and departments that need improvement without operational data.
An operational dashboard and alerts to identify bottlenecks in a timely manner
NeoTels handles guest requests in their preferred language, 24/7, with fast responses and seamless routing to the right department.
No hardware investment required. Guests can use Neotels at every touchpoint throughout the hotel.
Open it directly in your phone browser, with no account required.
Guests can choose whichever they prefer, in their own language.
The request is translated into Vietnamese and sent directly to the appropriate department.
The department handles the request, while guests can see its status in real time.
Used at every touchpoint
Guests simply scan a QR code to message or talk to NeoTels in a familiar language - from Japanese, Korean, Chinese, French, Italian to over 50 other languages.
For Guests
For Staff
Đang chờ yêu cầu…
P.310 · Thêm móc treo
P.506 · Nước nóng yếu
P.221 · Trả phòng muộn 14:00
Lễ tân
15 phút
P.715 · Điều hoà kêu to
Every request is automatically converted into a ticket with the room number, assigned department, priority level, and deadline. Managers can monitor the entire workflow on a single board and receive alerts when tickets are approaching their deadlines.
Neotels proactively identifies when guests are ready to spend and recommends relevant services directly within the conversation, with no additional staff required.
Neotels follows pre-configured procedures for emergency situations. When a safety-related request is identified, the system immediately raises an alert and routes it to the responsible staff. AI never makes decisions on behalf of people.
The safety of guests, staff, and the hotel always comes first.
Follow the complete journey of a guest request — from the moment the guest connects with Neotels to the moment the request is resolved.
Selected results publicly reported by hotels worldwide that have adopted AI to enhance the guest experience.
of guests reached via messaging
Fast messaging responses help engage nearly 70% of hotel guests.
of guests reached via messaging
Fast messaging responses help engage nearly 70% of hotel guests.
fewer calls to the front desk
Guests can ask questions via messaging, reducing calls to the front desk by up to 70%.
fewer calls to the front desk
Guests can ask questions via messaging, reducing calls to the front desk by up to 70%.
higher room service order value
Timely recommendations help increase the average room service order value by 50%.
higher room service order value
Timely recommendations help increase the average room service order value by 50%.
of requests handled by AI
Most guest requests are handled end-to-end by AI without staff intervention.
of requests handled by AI
Most guest requests are handled end-to-end by AI without staff intervention.
in additional revenue from upselling
Upselling services directly within conversations generated more than €733,000 in additional revenue.
in additional revenue from upselling
Upselling services directly within conversations generated more than €733,000 in additional revenue.
of the guest journey automated
From booking to checkout, most steps across the guest journey are automated.
of the guest journey automated
From booking to checkout, most steps across the guest journey are automated.
Sources: case studies cited from product materials and publicly available case studies by hotel AI platforms, including HiJiffy and Capacity AI.
Start with your hotel's existing systems and expand integrations as needed.
No changes to your existing systems required. Set up departments and QR codes to start operating.
Guests simply scan a QR code and start using Neotels directly in their browser — no app download required.
Neotels operates independently from day one. Hotels can choose to integrate with their existing PMS.
Optional · Integration fees may applyChoose the right AI model to optimize costs and operational efficiency for your hotel, resort, or property type.
Demo
Experience NeoTels through real-world hotel operations scenarios.
Setup
Configure departments and services, and print QR codes.
Go Live
Start serving guests with NeoTels on the same day.
Quick answers to the key questions hotels need to know before getting started with Neotels.
Ask Neotels directly or book a demo to get advice tailored to your hotel's needs.
Yes. Neotels can operate independently and supports integration with the hotel's PMS when needed. The scope of integration depends on the PMS and the hotel's specific operational requirements.
Neotels applies security and access-control mechanisms to protect data during operation in accordance with ISO 27001 standards. Access permissions are controlled based on each user's role and the hotel's defined scope of use.
Neotels is designed around the scale and needs of each hotel. Pricing depends on the number of rooms, features, and integration requirements. Book a demo to receive tailored consultation and pricing.
Neotels responds based on the knowledge base managed by the hotel, including services, opening hours, pricing, policies, and operational information. When information is updated, Neotels uses the latest data to respond to guests.
When a request requires staff intervention, Neotels automatically creates a ticket and routes it to the responsible department. Staff handle the request and make the final decision. For emergencies, the system prioritizes alerts and immediately routes them to the responsible personnel.
Neotels supports 50+ languages, including English, Chinese, Japanese, Korean, French, Italian, and many more. The system automatically detects the guest's language and helps staff receive and handle requests in Vietnamese.
An AI assistant beside every moment of the stay
Leave your details, and the Neotels team will reach out to arrange a demo time that works for you.
